DeskMemo Support & FAQ
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DeskMemo at a Glance
| Platform | macOS 12 (Monterey) and later, including macOS 26 (Sequoia) |
|---|---|
| Note types | 3 — Text, Canvas, Outline |
| Price | HK$10/month · 7-day free trial · cancel anytime |
| Storage | Your own iCloud Drive — zero data collected by developer |
| Canvas zoom | 10% – 400% |
| Undo levels | Up to 100 (Canvas & Outline modes) |
| File types supported | Images, PDF, video, audio, Word (.docx), Excel (.xlsx) |
Frequently Asked Questions
What is DeskMemo?
DeskMemo is a macOS desktop sticky notes app that keeps your notes always visible on your screen while you work. Unlike traditional note apps that hide in separate windows, DeskMemo notes float directly on your desktop — just like real sticky notes stuck to your monitor. It offers three note types: Text notes (rich text), Canvas notes (infinite freeform workspace), and Outline notes (hierarchical nested lists). Available on macOS 12 (Monterey) and later, including macOS 26 Sequoia.
How much does DeskMemo cost?
DeskMemo costs HK$10 per month with a 7-day free trial — no charges until the trial ends, and you can cancel anytime with no commitment. The subscription includes unlimited notes, iCloud sync, all formatting features, file attachments, Canvas Mode, Outline Notes, and all future updates.
How is DeskMemo different from Apple's Stickies app?
DeskMemo goes far beyond Apple's built-in Stickies: it supports three note modes (Text, Canvas, Outline), lets you attach images, PDFs, videos, Word and Excel files with inline previews, has full iCloud sync across devices, lets notes float above all windows or drop behind all other app windows, and includes a full task manager with the Eisenhower Matrix priority system. Apple Stickies is basic text-only with no sync. DeskMemo is a full-featured desktop note workspace.
| Feature | DeskMemo | Apple Stickies |
|---|---|---|
| Note types | Text, Canvas, Outline | Text only |
| iCloud sync | ✓ | ✗ |
| File attachments | Images, PDF, video, Word, Excel | ✗ |
| Task management | ✓ Eisenhower Matrix | ✗ |
| Float above windows | ✓ | ✓ |
| Sink behind desktop | ✓ | ✗ |
| Infinite canvas | ✓ | ✗ |
What are the three types of notes in DeskMemo?
DeskMemo has three note types, each created from the menu bar icon: Text Note — a floating sticky note with rich text formatting (bold, italic, colors, highlights, checklists, images, PDFs); Canvas Note — an infinite freeform canvas where you place and arrange Text blocks, Task blocks, and file blocks anywhere you like; Outline Note — a hierarchical outliner for structured thinking, with unlimited nesting levels, per-row file attachments, and completion tracking. Each type syncs via iCloud.
How do I create a new sticky note?
Click the DeskMemo icon in your menu bar and select "New Normal Note", "New Outline Note", or "New Canvas Note". Your new note will appear on your desktop.
How do I keep a note always on top?
Click the "Float on Top" button in the note's control bar at the top. The note will stay above all other windows.
Can I customize the appearance of notes?
Yes! Use the "Appearance Settings" button in the control bar at the top of each note to change background colors, borders, and transparency. You can also format text using the Format button.
How do I lock a note to prevent editing?
Click the "Lock" button in the note's control bar. This makes the note read-only and prevents accidental changes.
How do I format text in my notes?
Click the "Format" button (text icon) in the control bar to access text formatting options. You can make text bold, italic, underlined, change colors, add highlights, adjust font size, and change alignment.
Can I add images to sticky notes?
Yes! Click the "attach file" button in the control bar to attach photos as sticky notes on your desktop.
How do I adjust note transparency?
Click the "Appearance Settings" button in the control bar and adjust the transparency slider. Make notes semi-transparent to blend beautifully with your desktop wallpaper.
Can I add PDFs to notes?
Yes! Click the "attach file" button in the control bar to attach pdf. You can navigate through pages, change size, and even edit the PDF in Preview app while it stays attached to your note.
How does iCloud sync work?
DeskMemo automatically syncs all your notes across your devices using iCloud Drive. Make sure you're signed in with the same Apple ID on all devices and iCloud Drive is enabled.
How many notes can I create?
Unlimited! Create as many sticky notes as you need.
Can I organize notes into folders?
Yes! Use the sidebar in the main window to create and organize folders. Drag notes into folders to organize them by project, topic, or category.
What are Quick Notes?
Quick Notes is the default folder for new notes. It's perfect for temporary ideas and quick capture. You can move notes to other folders when you want to organize them permanently.
How do I move notes between folders?
Open the main DeskMemo window, find your note in the list, then drag it to a different folder in the sidebar.
How do I delete a note?
Right-click the note and select "Delete" from the menu, or delete it from the main window's note list.
Can I create checklists in notes?
Yes! Click the checklist button in the control bar to add interactive checkboxes to your notes. Perfect for to-do lists and task tracking.
What happens during the free trial?
You get full access to all features for 7 days. No charges until the trial ends.
How do I cancel my subscription?
Go to System Settings → Your Name → Media & Purchases → Manage → Subscriptions → Find DeskMemo → Cancel Subscription.
Which systems are supported?
DeskMemo works on macOS 12.0 (Monterey) or later.
Canvas Mode
What is Canvas Mode?
Canvas Mode is a free-form infinite canvas where you can create and arrange blocks of content — text notes and task lists — anywhere you like. Unlike regular sticky notes, Canvas Mode lets you build a visual workspace that reflects how you actually think and work.
How do I enter Canvas Mode?
Open a note and switch to Canvas Mode from the note's toolbar. You'll see an empty infinite canvas ready for your blocks.
What types of blocks can I add?
Two types: Text blocks for free-form writing with rich formatting (bold, italic, colors, highlights), and Task blocks for to-do lists with sections, due dates, reminders, and priority levels.
How do I add a block to the canvas?
Click the "+" button in the bottom-right corner of the canvas, then choose "Text" or "Task". The new block appears centered in your current view.
Can I move and resize blocks?
Yes. Drag any block by its header to reposition it. Grab any of the 8 resize handles around a block's edge to resize it. Blocks snap to a minimum size so they always stay readable.
How does zooming work?
Use the zoom controls in the bottom-left corner — click "+" or "−" to zoom in or out, or click the percentage to choose a preset level (10%, 25%, 50%, 75%, 100%, 150%, 200%, 400%).
Can I use the Task block like a full to-do list?
Absolutely. Task blocks support nested sections and tasks, due dates, reminders, and the Eisenhower Matrix priority system (Q1–Q4). Filter tasks by All, Today, Upcoming, Someday, Done, or view them in the 4-quadrant grid.
What is the Eisenhower Matrix / 4Q view in Task blocks?
Each task can be assigned a quadrant priority: Q1 🔴 (Important + Urgent), Q2 🟢 (Important), Q3 🟡 (Urgent), Q4 🔵 (Not urgent, not important). Switch to the "4Q" tab in a Task block to see tasks organized in the classic 2×2 Eisenhower priority grid.
Can I add files to the Canvas?
Yes. You can attach files directly onto the canvas — each file becomes its own resizable block you can freely position alongside your text and task blocks. Supported file types include images, PDFs, videos, audio, Word documents, and Excel spreadsheets. Each type comes with its own viewer: PDFs get a multi-page viewer with a thumbnail strip, images have size presets, and videos and audio play inline.
Can I undo changes on the canvas?
Yes. Canvas Mode supports full undo/redo (up to 100 levels) for moves, resizes, and content changes.
Does Canvas Mode sync via iCloud?
Yes. Your canvas layout, block positions, and all content sync automatically to iCloud along with the rest of your notes.
Outline Notes
What is an Outline Note?
An Outline Note is a hierarchical note type where each item can have sub-items, and those sub-items can have their own sub-items — with no limit on how deep you go. Think of it like a structured tree: a main topic at the top, with branches and sub-branches beneath it. It is great for project plans, research outlines, meeting agendas, or any information that has a natural parent-child structure.
How do I create an Outline Note?
Click the DeskMemo icon in your menu bar and select "New Outline Note". A floating outline note appears on your desktop, ready to type.
How do I add a new item?
Click on any row to start editing, then press Return to create a new row directly below it.
How do I create a sub-item (nest an item)?
While editing a row, press Tab to indent it — it becomes a child of the row above. Press Shift+Tab to outdent it back up to the parent level. You can also use the indent (→) and outdent (←) buttons in the control bar at the top of the note.
How deep can I nest items?
There is no limit. You can nest items as many levels deep as you need.
How do I collapse and expand sections?
Click the chevron (▶) to the left of any row that has children to collapse it and hide all its sub-items. Click it again to expand. This helps you focus on one part of your outline without deleting anything.
Can I reorder items?
Yes. Drag any row by its left edge to move it up, down, or to a different nesting level. The whole subtree moves with it — children follow their parent.
Can I mark items as done?
Yes. Click the circle to the left of any row to mark it complete. The row shows a strikethrough to indicate it is done. Click again to unmark it.
Can I delete a row?
Yes. Select the row and press Delete, or swipe left on the row to reveal a delete action. Deleting a parent row also deletes all its children, so be careful with collapsed sections that may have sub-items hidden inside.
Can I add a note or extra detail to an item?
Yes. Each row has a secondary annotation field — a smaller, dimmer line that appears below the main topic. Select a row and click the Annotation button in the control bar to show or hide it. When shown, the cursor jumps straight into the annotation field so you can start typing extra context or details immediately.
Can I add a link to an outline item?
Yes. Select the text in a row, then click the Link button in the control bar. Paste or type a URL and it becomes a clickable inline hyperlink within that row. Click the link to open it in your browser.
Can I format text in an outline item?
Yes. Use the Format (Aa) button in the control bar to apply bold, italic, text color, highlights, and font size to selected text within any row. Formatting is per-row and stored with the note.
Can I attach a file to an outline item?
Yes. Each row can have one file attachment — an image, PDF, video, Word document, Excel spreadsheet, and more. Use the Attach File (paperclip) button in the control bar to attach a file to the currently selected row, or drag a file from Finder directly onto a row. The attachment appears as a card beneath that row.
Can I add checklists inside an outline item?
Yes. Use the Checklist button in the control bar to insert an interactive checkbox inside the topic text of a row. This lets you embed a small checklist within a single row's text.
Can I undo changes in an Outline Note?
Yes. Press Cmd+Z to undo and Cmd+Shift+Z to redo. Undo works for typing, indenting/outdenting, reordering, completing rows, and adding or deleting rows.
Does the Outline Note sync via iCloud?
Yes. All outline content — including the nesting structure, completion states, annotations, and file attachments — syncs automatically via iCloud along with your other DeskMemo notes.
Can I customize the appearance of an Outline Note?
Yes. Use the Background (paint palette) button in the control bar to change the background color, border style, and transparency — the same appearance options as a regular Text note. On macOS 26 (Sequoia), you can also enable Liquid Glass mode.
What is the difference between an Outline Note and a Canvas Note?
An Outline Note is structured and linear — items stack top to bottom in a clear hierarchy, like a traditional outliner or bullet-point list. A Canvas Note is freeform — blocks float anywhere on an infinite canvas, and you arrange them spatially however you like. Use Outline Notes when structure and nesting matter; use Canvas Notes when you want a visual, spatial layout.
What is the difference between an Outline Note and a regular Text Note?
A Text Note is an open-ended rich text editor — like a word processor. You type freely and format as you go. An Outline Note is purpose-built for hierarchical lists: every line is a discrete row with its own nesting level, completion state, annotation, and optional file attachment. Use a Text Note for writing; use an Outline Note for structured information with parent-child relationships.
Privacy & Data
Does DeskMemo collect any personal data?
No. DeskMemo collects zero personal data. All note content is stored exclusively in your own iCloud Drive — it never passes through Cynthia Apps' servers. The app uses Sign in with Apple for authentication, so the developer receives only an anonymous identifier. There are no analytics, no usage tracking, and no third-party data sharing. Your notes are private by design.
Can I use DeskMemo offline?
Yes. DeskMemo works fully offline — you can create, edit, and view all notes without an internet connection. When you reconnect, iCloud sync automatically catches up and pushes changes to your other devices.
Troubleshooting
Notes aren't syncing across devices
- Check you're signed in with the same Apple ID on all devices
- Enable iCloud Drive: System Settings → Apple ID → iCloud → iCloud Drive (ON)
- Make sure DeskMemo has iCloud access: System Settings → Apple ID → iCloud → Apps Using iCloud → DeskMemo (checked)
- Check your internet connection on all devices
- Restart the app on both devices
- Allow a few minutes for initial sync
Notes disappeared
- Check all folders in the sidebar, including Quick Notes
- Look in the main DeskMemo window's note list
- Check iCloud.com → iCloud Drive → Look for DeskMemo folder
- Notes may be in Recently Deleted on iCloud (recoverable for 30 days)
- Check if iCloud sync is enabled
Can't edit a note
- Check if the note is locked - click the Lock button in the control bar to unlock
- When locked, notes become read-only to prevent accidental changes
- Unlock the note to edit again
Control bar buttons not working
- Make sure you're clicking directly on the note window (not in the text area when typing)
- The control bar appears at the top of each note
- Try creating a new note to test
- Restart the app if issue persists
Notes won't stay on top of other windows
- Click the "Float on Top" button in the note's control bar
- Make sure you're running the latest version of DeskMemo
- Restart the app
- Restart your computer if the problem continues
Images or PDFs won't attach
- Make sure the file format is supported (JPG, PNG, PDF, etc.)
- Check that you have enough storage space on your device and iCloud
- Verify the file isn't corrupted by opening it in another app
Transparency/appearance changes not saving
- Make changes using the control bar buttons at the top of each note
- Settings are saved automatically when you make changes
- If changes aren't persisting, check that iCloud sync is working properly
- Try quitting and reopening the app
Feature Requests & Feedback
We love hearing from our users! If you have ideas for new features, improvements, or just want to share how you use DeskMemo, please email us at info@vocabkiller.com. Your feedback helps shape the future of DeskMemo.
Tips & Tricks
Productivity Tips
- Use color coding (red = urgent, blue = personal, green = work)
- Pin frequently referenced notes to your desktop
- Use Quick Notes for temporary ideas
- Create a "Daily Tasks" note for your to-do list
- Adjust transparency to blend notes beautifully with your wallpaper
- Turn favorite photos into sticky notes for desktop decoration
- Lock important notes in position to prevent accidental moving
- Create photo stickies for inspiration boards and mood boards